Privacy Policy

Last updated September 8, 2026

This policy explains what MS Construction and Services (licensed deck contracting under MS Decking and Services, CSLB #1148079) does with the information you send us. We build decks on the Peninsula and in the South Bay; the only information we ask for is what we need to quote your project and get out to your property.

What we collect

Only what you type into the estimate form or tell us on the phone:

Your name, phone number and email address.
The ZIP code of the property, so we know whether we cover it.
What you told us about the project: type of work, size, material, condition.
Photos of the deck, if you choose to send them to us.
Which page or ad you came from, so we know which advertising works.

We do not ask for a social security number, a date of birth, or payment details through this website. If a project goes ahead, contract and payment paperwork happens separately, on paper or through the agreement you sign.

What we do with it

Contact you about the visit, the estimate and the work itself.
Prepare a written scope and price for your project.
Keep a record of the job so we can honour the warranty later.
Understand which advertising brought us real customers.

AI assistance

This site has an optional estimate assistant — a chat window you can use instead of the form. It runs on an AI language model, so what you type into that chat is processed by software, not only read by a person. We use it for one thing: to understand your project and work out an approximate range. The AI never sets your price — every number it shows comes from our own rate table, and a real estimate always follows an on-site visit.

Using the assistant is your choice; the phone number and the form work exactly as before. What you type there reaches our team the same way a form submission does. Please don't type anything sensitive into it — it is a tool for describing a deck, nothing more.

Text messages

The estimate form has a checkbox for texts and email. It is not pre-checked and it is not required — you decide. If you tick it, we may text or email you about your project only: scheduling the visit, the estimate, and questions about the work. No marketing, no newsletters. Message frequency depends on your project and is usually a few messages around the visit and the estimate. Message and data rates may apply. Reply STOP at any time and we stop texting; reply HELP for help. If you do not tick the box, we call you back instead.

Who else sees it

We do not sell your information, we do not share it with data brokers, and we do not trade it for advertising. It reaches three kinds of hands and no others:

Our own crew and office, to do the work.
The services that run this website and deliver our messages, which handle the data on our behalf and not for their own purposes: Vercel (hosting for this site and its forms), Telegram (how your enquiry reaches our team), and the AI provider behind the estimate assistant (currently DeepInfra, used only to process what you type into that chat). We do not sell or trade your information with any of them.
Anyone the law requires, which for a licensed contractor means permitting authorities and, if it ever came to it, a court order.

Photos of your property

Photos you send are used to understand the job and to prepare the estimate. We do not publish a photo of your deck as an example of our work without asking you first. If you would like the photos deleted after the estimate, say so and we delete them.

How long we keep it

Requests that do not turn into a project are kept for about a year, in case you come back. Records of completed work are kept longer, because a written warranty needs a record of what was built and when. Ask us to delete your information and we will, unless we are required to keep a record of a completed contract.

Your choices

Whether or not the law requires it of a company our size, we will do these things if you ask:

Tell you what information about you we hold.
Correct anything that is wrong.
Delete your information, subject to the record-keeping above.
Stop texting or emailing you.

Two ways to ask, and either one works: email mscs.customers@gmail.com or call . We do not treat anyone worse for asking.

A note on California privacy law. The California Consumer Privacy Act applies to businesses above certain thresholds — broadly, more than $25 million in annual revenue, or handling the personal information of 100,000 or more California consumers, or making most of their money from selling data. We are a local deck contractor and we are under all three, so the Act does not apply to us. We wrote the commitments above anyway, because they are how we would want our own information handled.

Children

This is a site for homeowners arranging construction work. We do not knowingly collect information from anyone under 16.

Changes

If we change how we handle information, we update this page and the date at the top. The date tells you which version you are reading.

Contact

MS Construction and Services · licensed deck contracting under MS Decking and Services · CSLB #1148079
Email mscs.customers@gmail.com · phone
Serving San Jose, Los Gatos, Saratoga, Cupertino, Los Altos and the surrounding Peninsula and South Bay.